Tag: customer experience

In the vibrant landscape of the digital era, social media has seamlessly woven itself into the very fabric of our daily existence. With millions of users actively engaging on platforms like Facebook, Twitter, Instagram, and LinkedIn, social media has transformed into a treasure trove of valuable information for businesses. This wealth of data provides companies with a unique opportunity to understand their audience better, anticipate their needs, and deliver personalised experiences. This is where the practice of social listening comes into play, empowering businesses to harness the power of social media for deeper audience insights and meaningful engagement.

In the dynamic world of contact centres, where operational efficiency and exceptional customer experience reign supreme, automation has emerged as a game-changing catalyst for transformation. By putting automation in the driver's seat, contact centres are experiencing an astonishing evolution that propels them to unparalleled levels of efficiency, reshaping the landscape of customer experience.

Delivering exceptional customer experiences is no longer a luxury but a necessity for success. Marketing and customer service teams are two essential functions responsible for engaging with customers and driving business growth. While these two teams may have different objectives and priorities, they share a common goal: to provide the best possible customer experience.

Companies are constantly seeking new and innovative ways to engage with their customers and provide them with a seamless and enjoyable experience. With the rise of artificial intelligence and machine learning, chatbots and GPT (Generative Pretrained Transformer) have emerged as powerful tools for enhancing customer engagement and experience in marketing.

The rapid change of technology is changing the way we think, operate and work. Therefore, as businesses apply and adapt to the rise of new technologies, maximizing profitability of your business can be within reach. The Metaverse is a newly developed technology that is expected to change how business work as it continues to be integrated. Are you ready to take advantage of it and see how the Metaverse can benefit your brand in 2022?

Having started the year with more enthusiasm than ever before, we are embarking on deploying ways in which to best market our business in 2021. Like any good marketer, I thought I would share a few ways in which we will be marketing our business in the year ahead.

As a professional services firm, customer experience is in part about relationships and how well a marketing consultant listens to the customer’s needs, deciphers it, and executes on providing a solution to a problem.

Competition is rife for all businesses especially due to the impact of COVID. With an increasing number of people unemployed, the marketing profession has especially been affected by lay-offs and changing working conditions.

The festive season is fast approaching and many companies are wondering what to do. It hasn't been the best year for business and for many, working from home means that there is less interaction with their service providers. The big question for many marketers is what should they do when it comes to Christmas gifting for clients? Gift boxes are all the rage but can you really send it to your clients home? Is that an invasion of privacy?

If you own a business in 2020, you know all about having to stay relevant to your customer base. Whether you want to continue to be innovative or not, the simple truth is that inaction will do far greater harm than pushing your business out of its comfort zone. The best way to transform your business and change with the times is by implementing a digital marketing strategy. Digital marketing is the tool to take your business to the next level and keep up with your audience's expectations.

Winning over prospective customers is never an easy task. You have to demonstrate that you are capable of delivering on what your product promises. Writing case studies are a perfect way to showcase your company’s ability to follow through on what you provide. A case study examines the customer’s challenge or pain point and what it took to get a solution. They can vary in length, but the case study should measure success using metrics that your client has agreed upon. A well-written case study shows the positive impact your business has on your customer base. Below, we discuss how to write a case study that will attract new leads.